Items can be returned within 30 days of the product being received. Options for returns include money back, exchange, and store credit. All returns must be unused with all original packaging and tags intact. A change of heart or any other reason not involving damage, or seller's error, will require the buyer to pay return shipping, and they will also be charged a 10% restocking fee. All damage, and seller's errors will be taken care of by us. If you need more information regarding returns, please call (757)340-4016 or e-mail email@example.com. We are very flexible and work with all customers in various situations.